Business Productivity

Mirta Fagundes dos Santos

Mirta is a Director and a Senior Consultant at ViAGO International Limited. Mirta’s interests lie in continuous process improvement with emphasis on behavioural change. She received a B.Com degree in International Business, followed by a B.A degree in Languages, both from The University of Auckland. Shortly after, in 2004, Mirta joined the ViAGO team and has been a director since 2014. Mirta has assisted in the implementation of business improvement initiatives in 50+ businesses across New Zealand and Australia, and has a soft spot for working with charities and start-ups.
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Recent Posts

Business Gems: Buffer Completion Profiles

Posted by Mirta Fagundes dos Santos on Dec 14, 2018 9:26:04 AM

In many businesses a common behaviour, when managing a flow of work, is to rearrange the sequence of work based on what managers consider to be ‘urgent.’ In other words, the rearranging of resources and work which prevents staff from fulfilling promises about job or task completions.

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Business Gems: Having Idle Resources

Posted by Mirta Fagundes dos Santos on Oct 24, 2018 11:55:24 AM

If you have a conventional background in business, you are likely to assume that labour costs are always wasted if resources are not contributing towards the production of an output. This will cause you to feel pressure in keeping your resources busy with work. However, this assumption is not always valid.

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Massively increase productivity of your software development team

Posted by Mirta Fagundes dos Santos on Sep 4, 2018 9:59:00 AM

Increasing productivity and achieving more from existing resources is a challenge every software development business or team manager faces.

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Business Gems: Paranoid not Hysterical

Posted by Mirta Fagundes dos Santos on Aug 27, 2018 3:32:00 AM

People apply buffers in an ad hoc way in their day-to-day life, most likely without realising it. When someone leaves home early because they assume there will be traffic, they are giving themselves a “paranoid” buffer of time. The “hysterical” buffer would be leaving so early that they are protecting themselves for extreme variations e.g. in case there is an accident, or Godzilla is found roaming the city, blocking roads.

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Business Gems: Fastest Money First

Posted by Mirta Fagundes dos Santos on Aug 21, 2018 9:27:16 AM

It is common for businesses to work out the profit of each job (product or service), and then seek to produce more of the ‘more profitable’ jobs.

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Business Gems: A Buffer is a Time Gap

Posted by Mirta Fagundes dos Santos on Aug 13, 2018 2:18:00 PM

When deadlines approach, it commonly triggers supervisors to try and cause on-time performance by expediting or rearranging the sequence of work, switching between jobs and multitasking. Taking such actions close to the deadline is often referred to as “end of month syndrome” or “student syndrome”.

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Business Gems: On Time vs In Control

Posted by Mirta Fagundes dos Santos on Aug 6, 2018 3:46:12 PM

Currently in the marketplace, the majority of businesses are under the assumption that ‘on time’ means ‘in control.’

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Business Gems: WOW Measures

Posted by Mirta Fagundes dos Santos on Jul 25, 2018 10:25:13 AM

When we are implementing change projects, we commonly rely on waiting to see what results happen, and we adopt the tactic of letting the results, when they occur, create stakeholder ‘buy-in’.

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Business Gems: X Factor Estimates

Posted by Mirta Fagundes dos Santos on Jul 16, 2018 4:27:11 PM

People know that when working on a task there is a high probability of variation arising that increases the time to completion. This knowledge causes people to be very hesitant in providing accurate duration estimates of tasks and projects when they believe they are going to be held accountable for an estimate that leaves no room for error. This results in three problems that interact:

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Business Gems: Rethinking KPIs; does a single number really tell the whole story?

Posted by Mirta Fagundes dos Santos on Apr 17, 2018 11:11:31 PM

If you’re interested in how your business is performing, you probably have, or want to implement some measures.

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About the Business Productivity Blog

A collection of effective guides on Productivity improvement initiatives and implementation ideas to ensure productivity projects have significant system wide benefits. 

You will read content related to:

  • Process of Continuous Improvement
  • Workflow Management
  • Behavioural/Change Management

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